STORE POLICY
Policies – Miladi Cosmetics
At Miladi Cosmetics, we believe that an exceptional customer experience is just as important as the quality of our products. We take pride in offering natural cosmetic care made with carefully selected ingredients. Each product is designed to enhance your natural beauty while respecting your skin and the environment.
If you have any questions, concerns about your order, or need assistance, our team is here to help. You can contact us by email at info@miladicosmetics.com. We commit to responding within 24 to 72 business hours.
We prioritize building trust with our customers. That’s why we support you before, during, and after your purchase. Your feedback is valuable and helps us continuously improve.
PRIVACY & SECURITY
The security of your personal information is a top priority for Miladi Cosmetics. All data collected during your purchase is strictly confidential and used solely for order management, customer service, or marketing communications (with your explicit consent).
Payments made on our website are fully secured via SSL encryption (Secure Socket Layer) and verified through recognized third-party providers such as Stripe, PayPal, or your bank. We do not store your banking information at any time.
We commit to never selling, renting, or sharing your personal data with unauthorized third parties. For any request regarding your data, you can contact us at info@miladicosmetics.com.
WHOLESALE
Would you like to offer our products in your store or salon? Miladi Cosmetics welcomes resale partnerships with professionals who share our values of quality, ethics, and transparency.
For wholesale inquiries, please email us at info@miladicosmetics.com with a brief introduction of your business. We will provide our professional catalog, pricing, and collaboration terms.
We believe in sustainable partnerships built on trust. Let’s work together to showcase responsible beauty.
PAYMENT METHODS
We accept the following payment methods on our website:
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Credit / Debit Cards (Visa, Mastercard)
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PayPal
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Offline Payment (bank transfer – instructions sent by email after order)
All payments are processed via secure platforms to ensure the protection of your personal information.
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Exchange & Refund Policy – Miladi Activewear
At Miladi Activewear, your satisfaction is our priority. If you are not completely satisfied with your purchase, we will do our best to provide a quick and fair solution.
EXCHANGES
Exchanges are accepted within 14 days of receiving your order.
Items must be:
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Unworn, unwashed, and in perfect condition
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With all original tags attached
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Accompanied by a receipt or proof of purchase
Exchanges are only offered for a change of size or color, subject to stock availability.
REFUNDS
Returns for a refund are also accepted within 14 days of receiving your order.
Once your return is received and inspected, you will be notified by email. If approved, the refund will be issued to your original payment method within 5 to 10 business days.
Original shipping fees are non-refundable.
NON-REFUNDABLE / NON-EXCHANGEABLE ITEMS
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Sale or promotional items, as well as “special purchase” items (final sale)
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Gift cards
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Worn underwear and activewear
RETURN PROCEDURE
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Email us at info@miladicsometics.com with your order number and reason for return or exchange.
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We will provide return instructions and a shipping label if applicable.
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Carefully pack the item and return it in its original condition.
Please note that return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred in the shipment.
For any questions, our customer service team is available at info@miladicsometics.com or via our contact page.
Thank you for being part of the Miladi Activewear community 💪